Privacy Policy

Updated On 07/08/2026

Hemma Hemma Dinette & Hemma Hemma Waldo

Effective Date: January 2026 | Last Updated: July 2026

This Privacy Policy describes how Hemma Hemma LLC., operating as Hemma Hemma Dinette and Hemma Hemma Waldo (“Hemma Hemma,” “we,” “us,” or “our”), collects, uses, and shares your personal information when you visit our restaurants, use our websites (https://www.hemmahemma.com/, https://www.hemmadinette.com/), place orders, join our email or text message (SMS) lists, or otherwise interact with us.

By using our websites or providing us your information, you agree to the practices described in this policy. If you do not agree, please do not provide your personal information.

1. Information We Collect

We may collect the following categories of personal information:

Contact information: Your name, email address, mailing address, and phone number when you sign up for our email or SMS lists, make a reservation, place an order, or contact us.
Order and transaction information: Items purchased, order history, transaction amounts, and loyalty activity collected through our point-of-sale and online ordering systems.
Payment information: Payment card details are processed by our payment processors; we do not store full card numbers.
Marketing engagement information: How you interact with our emails and text messages (opens, clicks, replies), and your subscription preferences.
Device and usage information: IP address, browser type, pages viewed, and similar data collected automatically through cookies and tracking technologies (including tracking provided by our marketing platform, Klaviyo) when you visit our websites.

2. How We Collect Your Information

Directly from you, when you fill out a sign-up form on our website, at checkout, in person at our restaurants, at events, or via a printed flyer or QR code.
Automatically, through cookies, pixels, and similar technologies when you browse our websites.
From our service providers, such as our point-of-sale, reservation, and online ordering platforms.

3. How We Use Your Information

To send you marketing emails about menus, specials, events, and promotions (with your consent).
To send you marketing and promotional text messages through our SMS program (with your express consent — see Section 4).
To fulfill orders and reservations and send related transactional communications (e.g., order confirmations).
To personalize offers and understand which promotions our guests find valuable.
To operate, improve, and secure our websites and services.
To comply with legal obligations and enforce our terms.

4. SMS / Text Message Marketing Program

When you opt in to our SMS marketing program, you consent to receive recurring automated marketing and promotional text messages (e.g., specials, events, cart and offer reminders) from Hemma Hemma Dinette and/or Hemma Hemma Waldo at the mobile phone number you provided. Messages may be sent using an automatic telephone dialing system or other automated technology.

Key terms of our SMS program

Consent is not a condition of purchase: Your consent to receive text messages is not a condition of any purchase.
Message frequency and rates: Message frequency varies. Message and data rates may apply; check with your mobile carrier for details.
Opting out: Reply STOP to any message to unsubscribe at any time. You may receive a one-time message confirming your opt-out. You can also opt out by contacting us at nourish@hemmahemma.com. We honor opt-out requests promptly, and in all cases within 10 days.
Help: Reply HELP to any message for assistance, or contact us at nourish@hemmahemma.com
Carriers: Carriers are not liable for delayed or undelivered messages.
Age requirement: The SMS program is intended for individuals 18 years of age or older.

No sharing of mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers acting on our behalf (such as our messaging platform, Klaviyo) solely to deliver the messages you have requested.

5. How We Share Your Information

We do not sell your personal information, and we do not share your mobile phone number or SMS consent data with third parties for their own marketing purposes. We share personal information only with:

Service providers: Companies that help us operate, such as Klaviyo (email and SMS marketing platform), our point-of-sale and online ordering providers, payment processors, and website hosting providers. These providers may only use your information to provide services to us.
Legal requirements: When required by law, subpoena, or to protect our rights, guests, or staff.
Business transfers: If we sell or transfer all or part of our business, your information may be transferred as part of that transaction, subject to this policy.

6. Email Marketing

With your consent, we send marketing emails through Klaviyo. Every marketing email includes an unsubscribe link. You may opt out at any time by clicking that link or contacting us at [EMAIL]. Opting out of marketing emails does not affect transactional messages (such as order confirmations) or your SMS subscription, which is managed separately.

7. Cookies and Tracking Technologies

Our websites use cookies, pixels, and similar technologies — including Klaviyo’s onsite tracking — to recognize returning visitors, measure the performance of our marketing, and personalize content. You can control cookies through your browser settings. Disabling cookies may affect some website features.

8. Data Retention and Security

We keep personal information only as long as needed for the purposes described in this policy, to comply with legal obligations, and to resolve disputes. We maintain records of your marketing consent and opt-out requests. We use reasonable administrative, technical, and physical safeguards to protect your information; however, no method of transmission or storage is completely secure.

9. Your Privacy Rights

Depending on your state of residence, you may have the right to:

Know what personal information we have collected about you and request access to it.
Request that we correct inaccurate personal information.
Request that we delete your personal information.
Opt out of the sale or sharing of personal information (we do not sell personal information).
Not be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact us at nourish@hemmahemma.com. We may need to verify your identity before fulfilling your request. Authorized agents may submit requests on your behalf where permitted by law.

10. Children’s Privacy

Our websites and marketing programs are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Our SMS program is intended for individuals 18 or older. If you believe a child has provided us personal information, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our websites with a revised “Last Updated” date. Material changes may also be communicated by email or text message.

12. Contact Us

Hemma Hemma

7122 Wornall Rd
Kanas City, MO 64114

Email: nourish@hemmahemma.com | Phone: 816-214-6260